Contact us
We are here to help.
Reach out for order questions, product details, or partnership requests.
Support
Email: support@fito.com
Hours: Monday-Friday, 09:00-18:00 (CET)
Business
partners@fito.com
press@fito.com
Quick help
- Include your order ID for faster support.
- Share product links or screenshots when reporting issues.
- For returns, contact us within 14 days of delivery.
Response times
We reply within 1-2 business days. For order issues, include your order ID and shipping address.
Order support: 24-48 hours
Returns: 1 business day
Partnerships: 3-5 business days
Visit us
Fito Studio
Prishtina, Kosovo
Open by appointment only.
Showroom note
Bring a confirmation email for scheduled visits. We can arrange designer meetups on select days.
FAQ
Where is my order?
Check your order email for the tracking link or ask us with your order ID.
Can I change my address?
If the item has not shipped, we can update the address within 12 hours.
Do you offer wholesale?
Yes. Share your store details and we will connect you with relevant designers.
How do I become a seller?
Use the seller application form in your account dashboard to apply.